The tracking information will provide basic information on delivery, such as, left at door, left at mailbox, ready for pick-up or signature of receipt. If you still did not receive your order after your tracking information confirms delivery, then you need to contact the carrier and inquire about your parcel. We suggest having your tracking number to help the carrier investigate further. If they are unable to locate your order/package then you can file a claim with the delivery carrier, if eligible.